Customer operations
Retail & eCommerce CRM
Bring customer context, commerce activity and retention workflows into the same customer view.
Customer profiles
Commerce activity
Retention workflows
Customer relationships
Commerce activity
Use order and purchase context to make customer conversations more relevant.
The everyday workflow
Make the next step clear.
01Connect activity from an agreed commerce source.
02Review customer purchase and order context.
03Use that context to inform lifecycle engagement.
Feature availability and package scope are confirmed for your selected apps.
Retail & eCommerce CRM / Customer segmentsSample interface
Customer profiles2,406
Repeat customers642
Active segments8
| Customer segment | Customers | Next workflow |
|---|---|---|
| First-time customers | 284 | Welcome |
| Returning customers | 642 | Retention |
| Inactive customers | 196 | Re-engagement |
Explore the relevant apps
Choose the workspace behind the feature.
Availability and detailed behavior are app-specific. Confirm the scope in the product demo.
Next steps
